Scandinavia Express Services is here to help make your travel experience as pleasant as possible. If you require further information not already included in this web site, please review the following list to direct your query or comment to the appropriate team:

 

ADVERTISING  BAGGAGE ISSUES  BAGGAGE LOST  CAREERS  CHARTERS  COMPLIMENTS & COMPLAINTS  CUSTOMER ASSISTANCE  DISABLED CUSTOMERS  FARES & SCHEDULES  PACKAGE & MONEY XPRESS  CARGO, PACKAGE, MONEY TRACING REFUNDS  UNSAFE DRIVING  WEB SITE         

 About Us
 Company Profile
 Contact Us
 History
 Awards
 Our Team
 Our Fleet
 Client Services

For Scandinavia Express office locations, postal addresses, telephone and email addresses please check OFFICE CONTACTS.

 


Advertising With Scandinavia Express (i.e. on buses, within terminals, etc.)
To explore on site marketing opportunities with Scandinavia Express, please contact our Marketing Department.

 


Baggage-Related Issues:
For problems with baggage handling (excluding Lost Baggage), please complete our online form for Baggage Services. Include the following information:

  • Your name
  • Your return e-mail address
  • The date(s) of travel
  • Any further details regarding the inquiry


For LOST BAGGAGE, use the e-mail below.

Baggage Locator Service:
For problems with lost baggage only, contact our Baggage Locator Service. Include the following information:

  • Your name
  • Your return e-mail address
  • Your baggage claim number(s), if available
  • The location you are/were travelling FROM
  • The location you are/were travelling TO
  • The date(s) of travel
  • Any other details regarding the inquiry


Career Opportunities (including Drivers):
Occasionally, Scandinavia Express has vacancies for a variety of positions such as counter sales, accounting, reservations, cargo, coach hostess, drivers, technicians. These vacancies are usually advertised in the local media. For information about available career opportunities at the moment, please contact our Personnel team by mail at our Terminal Office, Dar-es-Salaam or email.

 


Charter Sales & Service:
Contact our Charter Sales Desk for a quote on hiring one of our coaches for your groups next outing. Additional information on our charter services is also available on the charter page of the site.

 

 


Compliments and Complaints:
For specific customer service issues, please complete the Enquiry and Comment form on this web site addressed to Customer Assistance. Be sure to include your name, address, and phone number. Unsigned or anonymous e-mails will not be processed. A response on customer service, customer assistance, or refund issues will be sent within 7-14 business days of receipt.

 


Customer Assistance:
For baggage or refund issues, click the links displayed. If you have a specific customer service issue not mentioned in this web site or in the Frequently Answered Questions section on this web site, please use our online Enquiry and Comment form to send your enquiry to our Customer Services team.

A response for all customer assistance, refund or baggage claims inquires will be sent within 7-14 business days from the date of receipt. Should you wish to send a postal inquiry please consult our Office Contacts for the correct address.  In either case, unsigned or anonymous inquiries will not be processed. Please do not send fare and schedule requests to this address.

 


Customers With Disabilities:
For general questions about service for customers with disabilities, contact our Customer Service Desk.

To request on-board assistance, it is recommended that you contact Customer Services by telephone at (+255)-22-2850847 or (+255)748285083/4.

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Fare and Schedule Information:

General questions on fares and other matters can be found under QUESTIONS & ANSWERS.

Information on specific ROUTES, SCHEDULES & FARES  can be found on this web site. If you need further information that you cannot get from the web site, send an e-mail as follows:

  1. Send an e-mail to Fares & Schedules.
  2. Be sure to include all of the following pieces of information. An incomplete message will delay or prevent a timely response.
    • Your name
    • Your return e-mail address
    • The location on our coach routes travelling FROM
    • The location on our coach routes travelling TO
    • The departure date and return date (as applicable)
    • The number of passengers travelling
    • The type of fare requested.

     


Package & Money Express Customer Assistance:
For rate quotes and customer service-related matters, contact the Scandinavia PackageXpress Assistance Desk. Include the following information:

  • Your name, title, and business name (as applicable)
  • Your return e-mail address
  • Your ship-to and bill-to address
  • A daytime telephone number where you can be reached
  • Your Scandinavia Express commercial account number (if applicable)
  • The location you are/were sending FROM
  • The location you are/were sending TO
  • The expected date of delivery and receipt
  • Number of packages, package dimensions, ID numbers, etc.
  • Any further details regarding the inquiry.

 


Cargo, Package & Money Express Tracing, Damage Claims:
Complete our online Scandinavia PackageXpress Tracing form to:

  • Trace your cargo, package or money transfer.
  • Advise instances of damaged or disturbed cargo and package items. These should have been reported in the first instance on receipt of the goods at the destination office.

 

 


Refund Service:
For general questions with refunds, email our Refunds Desk. Include the following information:

  • Your name
  • Your return e-mail address
  • The location you are/were travelling FROM
  • The location you are/were travelling TO
  • The date(s) of travel
  • Baggage description, ID#'s, etc.
  • Any further details regarding the inquiry.

However, to apply for a refund, you must submit a request in writing, attaching the original ticket (make a copy for your own record). For further information and mailing address please read our refund information section. Refunds cannot be authorized via e-mail.

 

 


Unsafe Driving or Suspicious Passenger Behaviour:
To report unsafe driving by a Scandinavia Express bus or any suspicious behaviour by other travellers, contact our Head Office online or by telephone.

 

 


Web Site Issues and Questions:
To report Dead Links or for general questions with the web site, please contact our Marketing department.

For technical support matters, contact our IT Department and include the following information:

  • Your name and return e-mail address
  • The operating system you are using (Windows XP, Unix, Mac, etc.)
  • The type of browser you are using (Netscape, Internet Explorer, etc.) and the version (4.0, 5.0, etc.)
  • Whether you are behind a corporate firewall
  • Any other details regarding the inquiry

If your area of interest was not listed above, contact our closest office.

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