On-Board Information

• Are seats allocated on Scandinavia Express buses?
• Are reservations required for travel?
• Why are reservations required?
• Is smoking allowed on board?
• Are meals provided on board?
• Are food and drink allowed on board?
• Are radios, laptops, cellular phones, or electronic games allowed on buses?
• Can I place my child in a child safety seat?
• Are pets allowed on board?
• Are pillows and blankets available for overnight travel?
• Do the buses show movies on board?

Passenger Services

• Are route maps available?
• Are printed timetables available?
• Does Scandinavia Express offer discounted transit accommodation?
• Are travel brochures available?
• Does Scandinavia Express have any merchandise available for sale?
• Does Scandinavia Express have any fare discount programs?
• Does Scandinavia Express offer charter buses?
• Does Scandinavia Express offer any tour programs?
• Does Scandinavia Express have a policy regarding unruly passengers?

Fares & Schedules

• How can I get fare and schedule information?
• When arriving at the terminal, at what time should I check in?
• How do I locate the address for the nearest Scandinavia Express terminal?
• Are there discount fares available?
• May children travel alone on Scandinavia Express?
• Does Scandinavia Express guarantee its departure and arrival times?

Ticketing Information

• How do I purchase a ticket with Scandinavia Express?
• Does Scandinavia Express have a toll free number?
• Can I make a reservation or purchase a ticket on Scandinavia Express through a travel agent?
• What information should I have ready when calling Scandinavia Express?
• What forms of payment are accepted for travel on Scandinavia Express?
• Are tickets available online?
• Are tickets available at Scandinavia Express terminals and destination offices?
• Are tickets available on Scandinavia buses?
• Are tickets available by mail?
• Can a ticket be bought for another person's immediate or future use?
• Does Scandinavia Express provide ticketing for connecting bus transportation?

Baggage & Baggage Claims

• Will I be charged for baggage?
• What type of shipping services does Scandinavia Express provide?
• What are the restrictions on carry-on baggage?
• What are the restrictions on checked baggage?
• What are considered "acceptable" types of baggage?
• Does my baggage require ID tags?
• I'll be changing buses en route to my destination. Is baggage automatically transferred to the next bus?
• Do I always have to transfer my own baggage?
• Is checked baggage service available on all Scandinavia Express routes?
• Are any items prohibited from checked baggage?
• May I bring along a bicycle as checked baggage?
• May I bring along a surf board as checked baggage?
• May I bring along a laptop as checked baggage?
• What about items not mentioned above?
• I've lost a piece of luggage. What should I do?
• What is Scandinavia Express liability on lost or damaged luggage?
• How do I file a baggage claim?

Regional Travel Requirements

• Why does Scandinavia Express travel via Kenya between towns in Tanzania and Musoma and Mwanza?
• To which countries does Scandinavia Express travel?
• What happens if I am refused entry into any country whilst travelling on a Scandinavia Express coach?
• What are the restrictions to travel into Kenya?
• What are the restrictions to travel into Tanzania?
• What are the restrictions to travel into Uganda?
• What are the restrictions to travel into Zambia?

Customer Assistance & Refund Information

• What is Scandinavia Express Customer Assistance?
• How do I reach Scandinavia Express Customer Assistance?
• What information will Scandinavia Express Customer Assistance need from me?
• I sent a letter a week ago, but I haven't received a response. What should I do?
• I purchased a ticket, but decided not to travel. How do I receive a refund?
• Can I get a refund at the terminal?
• I lost my ticket. How do I receive a refund?
• I have a partially used ticket. How do I receive a refund?
• The bus was late. Am I entitled to a refund?
• The bus was late and I missed a connection on another bus line. Am I entitled to a refund of the other ticket?
• The bus was late and I missed a connecting flight. Am I entitled to a refund on the cost of my plane ticket?
• I would like to register a complaint about a Scandinavia Express employee. What should I do?
• I would like to report a bus driver driving unsafely. What should I do?
• I would like to compliment a Scandinavia Express employee. What should I do?

Children Travelling

• May children travel alone on Scandinavia Express?
• Are there children's fares?
• Can I place my child in a child safety seat?
• What are the restrictions on checked baggage?

Cargo, Package and Money Transfers

• What will I be charged for my package?
• What type of shipping services does Scandinavia PackageXpress provide?
• What are the maximum package sizes and weights that Scandinavia PackageXpress allow?
• Are there any restrictions on the type of goods that Scandinavia PackageXpress allow?
• What type of goods wrapping does Scandinavia PackageXpress require?
• How can I trace the whereabouts of my package or goods?
• What liability has Scandinavia PackageXpress for packages that are lost or damaged?
• How can I claim for packages that are lost or damaged?
• Does Scandinavia PackageXpress guarantee delivery within a certain time?
• What amounts of cash will Scandinavia PackageXpress transfer?
• How should I wrap the cash?
• What documentation is required in order to collect money transferred?
• Will I be charged if there is a delay in collecting packages or money?

General Information | On-Board Information | Passenger Services
Fares & Schedules | Ticketing Information | Regional Travel
   Customer Assistance and Refunds | Children Travelling
 Baggage & Baggage Claims | Cargo, Package, Money Transfer