Should there be a topic or
question not mentioned or answered in the "Frequently Asked Questions" list,
please send your enquiry to :
FAQ INFORMATION
How do I purchase a ticket with
Scandinavia Express?
Unfortunately, present banking
arrangements do not allow purchases with credit or debit cards. Online
or telephone sales are therefore not available. Due to postal delays
and cheque fraud, mail purchases are also not available.
Tickets can only be purchased in cash from
one of our offices in Kenya, Tanzania, Uganda or Zambia.
Does Scandinavia Express have a toll-free telephone number?
No. Scandinavia Express can be contacted by telephone at our
Dar-es-Salaam Terminal or through a regional office. See a list of
offices here.
Can I make a reservation or purchase a ticket on Scandinavia Express
through a travel agent?
Although a travel agent would be
able to make a reservation on Scandinavia Express on your behalf,
the ticket would still have to be purchased in cash direct from a
Scandinavia Express offices.
What information should I have ready when
calling Scandinavia Express?
To enable our staff to serve you, please have
the following information ready:
- The city you will be departing from.
- The destination of your trip.
- The date you will be leaving.
- Whether you are interested in a one-way or round-trip purchase.
- How many passengers will be
travelling.
What forms of payment are accepted for travel
on Scandinavia Express?
Only cash is accepted, either in the
currency of the departing country or US$ currency. Travellers cheques
should first be exchanged at a bank, whilst credit
and debit cards are not accepted.
Are tickets available online?
No. You
can only purchase tickets in cash directly from any Scandinavia
Express offices.
Are tickets available at the Scandinavia
Express terminal?
Yes. Scandinavia Express Terminal in
Dar-es-Salaam is open from 6am to 7h30pm every day. Outside
Dar-es-Salaam, please contact the nearest Scandinavia Express
regional office
to find out its opening times as these vary according to the coach
schedules.
Are tickets available on Scandinavia Express
buses?
No. All tickets must be purchased prior to
embarkation.
Are tickets available by mail?
No.
Mail is generally too slow and unreliable for forwarding payment and
tickets.
Can a ticket be bought for another person's
immediate or future use?
Yes. A person may purchase a ticket
in one city for another person travelling from a different city to use.
No additional charge is made for this service. This ticket is
transferred from one bus station to the other, under the following
criteria:
For open dated travel:
- The buyer should pay for the ticket from his nearest
Scandinavia Express office and then provide the passenger with the
receipt number.
- The passenger should then make a reservation at least three
days in advance of the departure date.
- On the day of travel the
passenger should report to the departing Scandinavia Express
office at least an hour prior to departure to have the ticket
issued against the receipt number.
For reserved travel:
- The buyer should first make the reservation for the passenger,
then pay for the ticket. The buyer should then advise the
passenger the ticket receipt number.
- On the day of travel the
passenger should report to the departing Scandinavia Express
office at least an hour prior to departure to have the ticket
issued against the receipt number.
- If travel is to occur on the same day as the
reservation and payment is made, the buyer and recipient should allow three hours from time of
purchase to departure time to complete the transaction.
Other conditions applicable:
- An appropriate ID or a password is required to collect the
ticket.
- Only the purchaser may cancel the ticket or apply for a
refund.
- To aid children travelling, the purchaser may also send a
small cash advance with the ticket. This cash advance can be an
amount up to the local equivalent of a
maximum of US$10. This passenger aid is only available to
travelling children and no charge is made.
Does Scandinavia Express provide ticketing for
connecting bus transportation?
Not yet. To facilitate
international coach travel for our passengers, Scandinavia Express is
in the process of negotiating agreements with some of the major bus lines
of other neighbouring countries. Once these agreements are in place,
passengers will be able to make reservations and have tickets issued
to travel through several countries with Scandinavia Express and its
coach partners.
Should there be a topic or
question not mentioned or answered in the "Frequently Asked Questions" list,
please send your enquiry to :
FAQ INFORMATION
